What if something happens during shipment?
Once your package leaves our hands and is picked up by the carrier, it is then their responsibility to deliver your package correctly, intact, and on-time. We wish we could be personally deliver your package, but unfortunately that is just not possible.
If you have trouble with your delivery, please contact the carrier directly. We do not offer refunds for missing or broken packages. If the worst happens and something goes wrong with your package in shipment, you can file a claim online with the carrier. Your package was sent insured, thus the carrier will be able to refund you. We wish we could just refund you, but we are small business and we just financially cannot. If you need assistance with a package claim, please reach out to our support team for help. We will do our best to assist in getting the claim accepted and your refund processed. Claims may only be filed on missing and damaged packages. Packages sent to an incorrect address are not subject to a refund.
We would love to have your business and support, but If you don't like these policies or cannot understand this policy, please consider ordering elsewhere because we would hate for you to be upset if something goes wrong in shipping. We never want unhappy customers!